Compatible phones, devices, OS and platforms

The Supersapiens app is supported by the following:

Requirements Apple Android
Compatible Operating Systems iOS 13.2 or newer Android 8.1 or newer
NFC Capabilities Required Required
Bluetooth Connectivity Required Required

The Supersapiens app cannot run on a rooted Android device or Jailbroken iPhone.

Popular mobile devices and operating systems (OS) are regularly tested to evaluate NFC scan performance and app compatibility with biosensors. NFC (“near field communication”) is needed to scan and start biosensors. The position of the NFC antenna varies in each phone.

What are the supported iOS (Apple) models?
  • iPhone 7 and 7 Plus
  • iPhone 8 and 8 Plus
  • iPhone X
  • iPhone XS and XS Max
  • iPhone XR
  • 2020 iPhone SE
  • iPhone 11
  • iPhone 11 Pro and Pro Max
  • iPhone 12 mini
  • iPhone 12
  • iPhone 12 Pro and Pro Max

This is a non-comprehensive list of compatible Android devices. Please reach out to Support if you want to know if your phone is compatible. It is known that the Supersapiens app works on many other devices, but we have internally tested on these Android models.

What are the supported Andriod devices?
  • Samsung Galaxy S5
  • Galaxy S6
  • Galaxy S7
  • Galaxy S7 Edge
  • Galaxy S8
  • Galaxy S8+
  • Galaxy S9
  • Pixel 2 XL
  • Nexus 5X
  • 6P
  • OnePlus 5T
  • Huawei P30 Pro
What models/devices are explicitly NOT supported?
  • Google Pixel 4
  • Huawei P30 Lite
  • Rooted Android device
  • Jailbroken iPhone
Why does my Huawei phone have a default "New Tag Collected" application invoked on every NFC scan by default?

Huawei phones have a default "New Tag Collected" application invoked on every NFC scan by default.

When you perform a scan for the first time, an application selector should appear. Select "Supersapiens" and tap "Always".

If you cannot see the application selector, perform the following steps on your Huawei phone to reset your choices.

  1. Open the "Settings" app
  2. Select "Apps"
  3. Tap "Apps" again
  4. Select three dots in the top right corner
  5. Select "Reset app preferences"
  6. Select "Reset"
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