Best Practices

Where can I get more helpful information on Dashboard?
Learn about the benefits of the coaches dashboard from the education hub.
Where can I find details on each of the data insight cards and how it can help me or my team?
Review the following presentation to learn more about how to use the dashboards to better assist you and your team.

Frequently Asked Questions 

How can I access my dashboard?

The dashboard will soon be available in the Supersapiens customer portal. For now however, please select the following link to open the Supersapiens Dashboard.

Enter the same email and password used to access your Supersapiens mobile application.

How do I create an account or change my password?
Create an account on the Supersapiens mobile application prior to accessing the customer portal. Users may also view their login email and edit their profile from the account settings. Reset your password form settings or recover the password from the login screen if you are unable to access the services.
What insights can I find on the home page of the dashboard?
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  • Average Glucose: The graph compares average glucose today, this week and all time.
  • Glucose Stability: The graph compares average stability today, this week and all time.
  • Profile Overview:
    • Sensors Used: Total number of sensors connected to this profile.
    • Days on Sensor: Total number of days with a sensor paired to this profile.
    • Events Created: Total number of events created, including imported events.
    • Lifetime 100s: Total number of Glucose Scores of 100.
  • Average Glucose - Daily Average & Weekly: Average Glucose is a key metric used to track changes in your overall glucose management. The chart on the left represents your average glucose for each weekday, and the chart on the right displays changes in your average glucose over time.
  • Glucose Stability - Daily Average & Weekly: Glucose Stability represents the degree of movement (ups and downs) of your glucose levels. The chart on the left represents your usual glucose stability on each weekday, and the chart on the right displays changes in your glucose stability over time.
  • Rush Count - Daily & Weekly: The graph represents the users rush count and a breakdown of the rush cause over the past 7 days.
  • Time Spent below 70 mg/dL: When your glucose levels drop below 70 mg/dL, outside of exercise your glycogen stores will not be effectively replenished. Basically, your muscles won’t receive the glucose required for optimal recovery.

    The more time you spend below 70, the more cognitive and coordinative abilities (like balance and stability) are affected.During exercise, glucose being this low may indicate a lack of sufficient glucose availability and may cause symptoms traditionally associated with hypoglycemia for example light headedness and sweating. If glucose is below 70mg/dL during exercise, you should consider altering your fueling strategy.

  • Time Spent above 140 mg/dL: When your glucose levels rise above 140 mg/dL outside of exercise, your body produces a significant amount of insulin to regulate them back down. The rate of insulin secretion peaks between 140-180 mg/dL That’s why timing of carbs is key for maximum fuel availability and metabolic efficiency. Before exercising, insulin secretion induced by a glucose rush (>140 mg/dL) can impede the ability to rely on fat as a fuel during exercise, and therefore impact metabolic adaptations.

    During exercise, your body can uptake glucose independent of insulin, which means having high glucose levels during training will not cause such metabolic imbalance. The number of times and total amount of time > 140 mg/dL outside of exercise can expose your body to long term health-related consequences like lipogenesis, chronic inflammation, insulin resistance. Over time, this create metabolic efficiency in and out of exercise.

What can I learn from the overview (trends) dashboard?
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  • Glucose Heat Map: View average glucose for every hour of every day with glucose data available within the date range selected. Prompt date & time, average glucose and stability by hovering over the hourly avg glucose tile. Each tile is colored to help differentiate periods of higher and lower glucose averages. The interactive heat-mapping key will allow users to filter average glucose within specifically targeted ranges.
  • Time Spent in Glucose Zones: Break-down the time spent in each glucose zone daily. Select the interactive key to filter on-and-off any of the 4 preset glucose zones. Zoom-in on a precise range by enabling the zoom feature, clicking and dragging the cursor over the days you would like to focus on. Reset the graph by disabling the zoom feature.
  • Trending Rush Cause: Break-down rushes by cause, daily, over a range of time. Select the interactive key to filter on-and-off any of the 5 rush cause options. Zoom-in on a precise range by enabling the zoom feature, clicking and dragging the cursor over the days you would like to focus on. Reset the graph by disabling the zoom feature.
  • Glucose Stability: View your trending glucose stability on a line graph within the range selected. Hover over the line to prompt the daily average stability metrics. Filter average stability using the interactive stability key. Zoom-in on a precise range by enabling the zoom feature, clicking and dragging the cursor over the days you would like to focus on. Reset the graph by disabling the zoom feature.
What insights can I gain from the daily dashboard?
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  • Glucose Trace: View your events over your daily 24hr glucose trace. The panel features the: Average Glucose and Glucose Stability daily metric. Filter glucose levels using the interactive glucose key. Zoom-in on a precise range by enabling the zoom feature, clicking and dragging the cursor over the hours you would like to focus on. Reset the graph by disabling the zoom feature. You can also narrow the range of the glucose trace by adjusting the handles of the 24hr trace graph. Hide or display the events captured over the daily trace panel.
  • Events: Use the daily events table to review events from left-to-right on the trace graph (earliest-to-latest). Select the marker to prompt event analytics modal. Review the glucose trace, time in each zone (organized by units of ten) and event details. Event details contain event type, start-and-end time, duration, feel, intensity, and notes. Carbs, fats and proteins are available for food events.
  • TrainingPeaks Workouts: Display of TrainingPeaks workout on the selected day. Users can display workout data, such as power, speed, heart rate, altitude, etc, overlaid with glucose data. TrainingPeaks data are displayed in 1-min averages. Additionally, summary metrics are displayed by laps (i.e., these laps are defined directly on the users’ watch, and retrieved from TrainingPeaks as well).
  • Glucose Zones: Shows the % of time spent in each glucose zone
  • Rush Count & Cause - Daily: Review your daily rush count in comparison to your 4-day average. Users can also view the cause logged for those rushes to better understand what may have had the greatest impact on the count.
How can I export my data from the dashboard?

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  1. Choose download icon to export data min-by-min cgm data
  2. List export available in CSV includes CGM and time stamps
  3. Image Export available in PNG
How can I connect with other athletes, coaches or professionals? How do I view their data?

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  1. Request access to another athlete’s dashboard: Log into your Dashboard and select your profile settings from the top-right of the persistent header. Once in Settings, select My Connections from the secondary menu. My Connections will show the athletes that you follow on the left and the athletes that follow you on the right. To request to follow another athlete select +Invite, Enter the Athlete’s email and select Request. The athlete will then receive a confirmation email.
  2. Consent to share dashboard: Select the link to confirm and completes the confirmation process.
  3. View another athlete's dashboard: Select the athlete from the Athlete search field in the upper left of the persistent header.
Note this is the same process a coach or professional will need to go through to see your data. This includes them needing a Supersapiens account. Remember also, that all invitations should be to email addresses associated with Supersapiens accounts.
How do I logout from my dashboard?
Logout of the custom portal by selecting the my account drop down from the primary navigation and selecting logout. The portal will also auto log out users due to inactivity. A modal with a timer will appear prior to signing the user out of the account.
What to do if the data on the dashboard does not match the mobile app?
Refresh your browser if the data on your dashboard does not match the app on your mobile app. If discrepancies persist please contact support
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