Downloading and Supporting Platforms

Getting Started 

When and where can I download the app? Is the Supersapiens app free?

The Supersapiens app can be downloaded for free on the Apple App Store and the Google Play Store. The app is available to download for free in these countries: Austria, France, Germany, Ireland, Italy, Luxembourg, Switzerland, United Kingdom.

How do I create an account with Supersapiens?

Users may download the app directly form the iOS App Store or Android Marketplace and create an account without a purchase.

With what sensors is the Supersapiens app compatible with?

The Supersapiens app is only compatible with the Abbott Libre Sense Glucose Sport Biosensor. The Supersapiens app is NOT compatible with any other sensors, including Freestyle Libre products.

How do I verify my Supersapiens account if I am using Microsoft Outlook?

When verifying your email address, copy the URL to complete verification and paste it into your web browser. Selecting the link directly will not take you to the proper verification page. 

Account Management

How do I login to Supersapiens web services?

Users can use the same email and password used when creating their Supersapiens account to access the Customer Portal and Coaches Dashboard. Use the mobile app to view login email, reset password and recover passwords.

Where can I find the email that I use to login to Supersapiens services?

Your Supersapiens login is the email that was used when the account was created in the mobile app or the email used during the first purchase. If you are logged into the mobile app, select profile from the navigation and open your account details from the profile card. The users login email is listed and is not editable.

How can I reset my password?

If the user is logged into the Supersapiens app, they may select Profile, Settings, and Change Password from the Account section to reset their password. The user will need to know their current password in order to update the password. If the user does not know their current password, they are advised to note identify the email used to login to the account and then logout to recover their password.

How can I recover my password?

To recover a password a user must be logged out of the Supersapiens app. From the app landing page, select sign-in and forgot password to access the password recovery form. Enter the email used when signing up for the Supersapiens app into the recover your account form. If the email matches your account, a password reset link will be sent to the email entered with instructions. Follow the link to rest your password.