Downloading and Supporting Platforms

When and where can I download the app? Is the Supersapiens app free?

The Supersapiens app can be downloaded for free on the Apple App Store and the Google Play Store. The app is available to download for free in these countries: Austria, France, Germany, Ireland, Italy, Luxembourg, Switzerland, United Kingdom.

How do I create an account with Supersapiens?

When a user purchases a Supersapiens subscription or biosensors for the first time the system will provide you with a temporary password to use with your email to complete onboarding on the Supersapiens app. Users may also download the app directly form the app store or market place and create an account without a purchase.

How do I reset my password?

Users may reset their password form Profile / Settings inside of their Supersapiens app. Users may also recover lost password form the login screen after verifying their account. Please contact support for a password rest or assistance accessing your account.

Is there a desktop version of the app?
Yes. All users with a Supersapiens account can view their data in the Coaches Dashboard or manage their subscriptions with the Customer Portal. Access these services with your Supersapiens user-name (email) and password.
With what sensors is the Supersapiens app compatible with?
The Supersapiens app is only compatible with the Abbott Libre Sense Glucose Sport Biosensor. The Supersapiens app is NOT compatible with any other sensors, including Freestyle Libre products.
Can I download the Supersapiens app on my Apple Watch?
No. The Supersapiens app is not currently supported on the Apple Watch.
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