Why does it take up to an hour to get my first reading?
The biosensor is clinically proven to be accurate, stable and consistent for up to 14 days. Soon after the insertion of a biosensor, there are physiological processes that happen as the biosensor and the body equilibrate. These processes are part of the body's natural response to the biosensor insertion. The equilibration process can vary from one person to another and may not always happen in the same manner for any one person. Therefore, we have decided to let the biosensor equilibrate for 1 hour to ensure that the system is providing accurate glucose readings.
Can you wear the biosensor while in a tanning bed or a sauna?
We have not conducted studies with the biosensor in tanning beds or saunas. Please consider that the biosensor’s operating temperature range is 10°C to 45°C (50°F to 113°F). Additionally, excess sweating may loosen the adhesive.
Can I wear the biosensor for winter events (e.g. skiing)?
The biosensor may be used during winter activities. Please consider that the biosensor’s operating temperature range is 10°C to 45°C (50°F to 113°F). Additionally, excess sweating may loosen the adhesive.
Is there any problem with the biosensor if you sweat a lot?
Intense exercise may cause your biosensor to loosen due to sweat or movement of the biosensor. If your biosensor comes loose, you may get no readings or unreliable readings. If this should happen apply and start a new biosensor.
Is the biosensor water proof?
The biosensor can be worn while bathing, showering, swimming or exercise. The biosensor has been tested to with stand immersion in up to one metre (3 ft) of water for up to 30 minutes.
Can an over-bandage be used with the biosensor?
Medical grade adhesive bandage or tape can be used. When using an over-bandage, it must be applied at the time of the biosensor application. The opening/hole in the centre of the biosensor must not be covered. Additional bandages/tape can be applied but do not remove bandages/tape once applied until the biosensor is ready for removal.
When using an over-bandage, why does the opening/hole in the middle of the biosensor have to remain open and must not be covered?
We recommend that the hole in the middle of the biosensor is left open to allow any trapped fluid to drain out or dry. This helps to keep the adhesive from absorbing excessive water and weakening the adhesive bond to the skin.
Do I have to remove the case on the smartphone to scan the biosensor?
You do not have to remove the case on the smartphone to scan the biosensor. To scan the biosensor, hover the smartphone within 4mm of the biosensor. RF Blocking smartphone cases have not been evaluated.
Do users have to remove the biosensor during an MRI/CT scan/Diathermy?
If the user has a medical appointment that includes strong magnetic or electromagnetic radiation, for example an X-ray, MRI (Magnetic Resonance Imaging), or CT (Computed Tomography) scan, or high frequency electrical heat (diathermy) treatment, they need to remove the biosensor they are wearing and apply a new biosensor after the appointment. The effect of these types of procedures on the performance of the system has not been evaluated.
I have a Pacemaker. Will the biosensor interfere with my pacemaker?
Performance of the biosensor when used with other implanted medical devices, such as pacemakers, has not been evaluated.
